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“Voice of the customer” applications — parsing, interpreting, and responding to customer input — are particularly promising.
How Nespresso used a simple business model canvas to change face of the coffee industry.
Alexander Osterwalder
One secret to maintaining a thriving business is recognizing when it needs a fundamental change.
Mark W. Johnson, Clayton M. Christensen and Henning Kagermann
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Robin Abrahams and Boris Groysberg
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A roundup of Harvard Business Review’s most popular ideas and advice.
Resources, practical advice, and personal stories to lift you up and move you forward.
Career and life advice for young professionals.